Sushi Express Customer Reports Live Worm in Flower Love Sushi; Company Launches Investigation
Bastillepost · 1 SOURCESabout 1 hour ago5 MIN
Summary
A customer at Sushi Express's Tsuen Wan Atrium Heart@商场 branch encountered a disturbing food safety incident on the evening of August 21, when they spotted a live worm moving on a piece of Flower Love sushi. The customer immediately brought the finding to staff attention, but employees persistently denied that the insect was present, even after being directly shown the worm crawling on the sushi. The customer ultimately returned all purchased items to the display shelf and departed, documenting the incident with photographs before sharing their experience on social media. Sushi Express Hong Kong issued a statement on August 23 acknowledging the incident and announcing that the company had initiated an internal investigation while arranging for independent third-party laboratory analysis of the relevant samples.
Key Points
- Incident occurred at approximately 6pm on Friday, August 21, at Sushi Express's Tsuen Wan Atrium Heart@商场 branch
- Customer discovered a live worm crawling on a Flower Love sushi piece and alerted staff, who repeatedly denied it was a worm
- Customer returned all sushi to the display shelf without purchasing, then posted photographs on Threads to warn other consumers
- Sushi Express Hong Kong issued a statement on August 23 confirming internal investigation and submission of samples to independent laboratory
- This marks at least the third food safety incident for Sushi Express in 2025, following moldy tamagoyaki rolls in May and pre-made rice stored at room temperature for 16+ hours in July
Why It Matters
This incident raises serious concerns about food safety standards at Sushi Express, a popular budget sushi chain with numerous locations across Hong Kong. The recurrence of multiple food safety issues within a single year, combined with the company's past denial of problems, may erode consumer confidence in the brand's ability to ensure food quality and hygiene. Regulatory authorities may increase scrutiny of the chain's operations following public attention to these repeated incidents.
This incident raises serious concerns about food safety standards at Sushi Express, a popular budget sushi chain with numerous locations across Hong Kong. The recurrence of multiple food safety issues within a single year, combined with the company's past denial of problems, may erode consumer confidence in the brand's ability to ensure food quality and hygiene. Regulatory authorities may increase scrutiny of the chain's operations following public attention to these repeated incidents.