Consumer Finds Glass Shards in Qinqin Eight-Treasure Porridge, Seeks 1,000 Yuan Compensation
SingTao · 2 SOURCESabout 1 hour ago5 MIN
Summary
A consumer in Yangzhou, Jiangsu Province, discovered glass shards in a can of Qinqin-brand eight-treasure porridge, sparking a compensation dispute with the manufacturer. The consumer, Ms. Wang, sought 1,000 yuan under China's Food Safety Law after her mother found the dangerous object while eating the product in mid-August. The manufacturer, Yangzhou Xinxin Food Co. Ltd., rejected the claim, asserting its production line has strict quality controls and questioning whether the glass actually came from the can. Despite multiple rounds of negotiation and a report to the consumer complaints hotline, no resolution has been reached .
Key Points
- Incident occurred in mid-August when Ms. Wang's mother found glass shards while eating Qinqin silver ear lotus seed porridge at home
- Wang reported the issue to Yangzhou Xinxin Food and submitted photos of glass fragments plus the can's production date as evidence
- The manufacturer initially offered one box of the same product as compensation, then upgraded to refunding one box plus another as compensation
- Under Article 148 of China's Food Safety Law, consumers can claim 1,000 yuan punitive damages for substandard food products
- Yangzhou Xinxin Food stated its production line includes异物分拣 (foreign object sorting) processes and refused to pay, suggesting the consumer sue
Why It Matters
This case highlights the ongoing challenges in food safety enforcement on the mainland, where consumers face significant hurdles in proving contamination when manufacturers deny responsibility. Hong Kong shoppers purchasing mainland packaged foods should be aware of their limited recourse if similar incidents occur, as取证 (evidence collection) difficulties often favor manufacturers over consumers in legal disputes .
This case highlights the ongoing challenges in food safety enforcement on the mainland, where consumers face significant hurdles in proving contamination when manufacturers deny responsibility. Hong Kong shoppers purchasing mainland packaged foods should be aware of their limited recourse if similar incidents occur, as取证 (evidence collection) difficulties often favor manufacturers over consumers in legal disputes .