Elderly Tourist, Bus Driver Clash at Central Terminal Over Refund Dispute
HK01 · 1 SOURCESabout 1 hour ago1 MIN
Summary
An 80-year-old mainland tourist and a 60-year-old Citybus driver became embroiled in a physical confrontation at Central Ferry Pier bus terminal on the evening of September 17, 2026, after the elderly visitor demanded a refund for alleged overpayment of bus fare. The incident, which saw both men end up on the ground, has been classified by police as a "dispute" following their investigation .
Key Points
- Incident occurred at Central Ferry Pier bus terminal at 6:52 PM on September 17, 2026
- 80-year-old male tourist holding a two-way permit demanded refund for alleged overpayment
- Driver (surnamed Sun, 60 years old) advised passengers to call Citybus customer service for refund processing
- Situation escalated with physical contact; driver was pushed to ground and complained of headache
- Paramedics took the injured driver to Queen Mary Hospital for treatment
Why It Matters
The incident highlights ongoing challenges in managing fare disputes between visitors and public transport operators, with police declining to pursue assault charges despite the physical nature of the confrontation . As Hong Kong continues to receive large numbers of mainland tourists, such encounters may test the capacity of transit staff to de-escalate conflicts and the effectiveness of existing customer service procedures.